Information We Collect

When you use our services, we gather different types of information depending on how you interact with us. Some information comes directly from you, while other data is collected automatically as you navigate our platform.

Personal Information You Provide

• Contact details including your name, email address, phone number, and postal address
• Account credentials and login information when you create a profile
• Payment information for course enrollments and service subscriptions
• Educational background and professional experience for program placement
• Communication preferences and feedback you share with us

Automatically Collected Information

Our systems collect technical data about your device and browsing patterns. This includes IP addresses, browser types, operating systems, and the pages you visit on our site. We use this information to improve our platform and understand how people use our educational resources.

Cookies and similar tracking technologies help us remember your preferences and provide a smoother experience. You can control cookie settings through your browser, though some features might not work properly if you disable them.

How We Use Your Information

We use the information we collect for specific purposes related to providing and improving our educational services. Here's what happens with your data once we have it.

Data Sharing and Third Parties

Sometimes we need to share information with other organizations to provide our services effectively. This happens in limited circumstances and always with appropriate safeguards.

Service Providers

We work with trusted companies that help us operate our platform. Payment processors handle transactions, hosting providers keep our website running, and email services deliver communications to you. These partners can only use your information for the specific tasks we assign them.

Legal Requirements

If Australian law requires us to disclose information or if we need to protect our legal rights, we might share data with government authorities or legal representatives. This doesn't happen often, but we're obligated to comply when necessary.

Business Transfers

In the event synap-connect merges with another company or undergoes a significant business change, your information might be transferred as part of that transaction. You'd be notified if this happens, and the new entity would need to honor this privacy policy.

Your Privacy Rights

Under Australian privacy law, particularly the Privacy Act 1988 and the Australian Privacy Principles, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at support@synap-connect.com with your request. We'll verify your identity before processing any changes to protect your account security. Most requests are handled within two weeks, though some might take up to 30 days depending on complexity.

Data Security Measures

Protecting your information is a top priority. We use multiple layers of security to prevent unauthorized access, disclosure, or loss of your personal data.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Secure database storage with encryption at rest for sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems monitoring our network
• Two-factor authentication options for account access

Operational Security

Our staff receives privacy training and only authorized personnel can access your information based on their job requirements. We maintain strict internal policies about data handling and regularly review access logs to ensure compliance.

While we take extensive precautions, no system is completely immune to security breaches. If a data incident occurs that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We don't keep your information forever. How long we retain data depends on the type of information and why we collected it in the first place.

Active Accounts

While your account is active, we maintain your profile information, enrollment records, and learning progress. This allows us to provide continuous service and track your educational journey with us.

Inactive Accounts

If you haven't logged in for three years, we'll send you an email asking if you want to keep your account. No response within 60 days means we'll delete non-essential data while retaining basic records required for legal or financial purposes.

Financial Records

Australian tax law requires us to keep transaction records for seven years. After that period, we securely delete payment information unless you're still an active customer.

Communication History

Email correspondence and support tickets are kept for two years to help us resolve any ongoing issues and improve our service. Older communications are archived or deleted based on relevance.

International Data Transfers

Our primary operations and data storage are located in Australia. However, some of our service providers operate servers in other countries, which means your information might occasionally cross international borders.

When we transfer data outside Australia, we ensure the receiving country has adequate privacy protections or we implement contractual safeguards that require the same level of protection as Australian law provides. Our cloud hosting provider maintains data centers in Australia, with backup systems in Singapore under strict privacy agreements.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia according to this privacy policy and Australian privacy law.

Children's Privacy

Our services are designed for adults seeking professional education in financial data interpretation. We don't knowingly collect information from anyone under 18 years old without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss enrollment options and provide necessary consent. If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete that information immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email if you have an account with us, or by posting a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with any changes, you can close your account and stop using our services.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first so we can try to resolve the issue directly. Most concerns can be addressed through direct communication with our privacy team.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. They're the regulatory body overseeing privacy law compliance in Australia. You can reach them at oaic.gov.au or by calling 1300 363 992.

We take all complaints seriously and will work with you in good faith to find a resolution that protects your privacy rights while allowing us to continue providing quality educational services.